Privacy Policy
Information We Collect
We may collect the following types of information:
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Name, phone number, email address, and service address.
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Service history and preferences.
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Any information provided when you contact us or complete a form.
How We Use Your Information
We use your information to:
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Schedule and complete service appointments.
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Communicate with you regarding your appointments and service requests.
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Send appointment reminders, dispatch notifications, job completion surveys, and related service updates.
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Respond to inquiries and provide customer support.
Sharing Your Information
We do not sell or share your personal information with third parties except:
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As required by law.
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With service providers who help us operate our business (and only as necessary to provide those services).
SMS/Text Messaging Policy
We offer customers the option to receive service updates via text message.
Verbal Opt-In
Duck Dynasty HVAC collects opt-in verbally from customers. Customers may opt in during a phone call or in person when scheduling service. When registering for the first time, customers are asked to provide their phone number and are informed that:
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Message and data rates may apply.
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Message frequency may vary.
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They can text HELP for support or more information.
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They can text STOP to unsubscribe at any time and no further messages will be sent.
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Their information will not be shared with third parties.
Website/Online Opt-In
By submitting any form on this website and signing up for texts, you consent to receive text messages from Duck Dynasty HVAC at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties.
Message Types
You may receive the following types of text messages:
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Appointment confirmations and reminders.
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Dispatch notifications.
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Job completion follow-ups and surveys.
Message Frequency
Message frequency may vary based on your service interactions.
Opt-Out Instruction
To stop receiving text messages, reply STOP at any time. You will receive one final message confirming your opt-out.
Contact Information
If you have questions, need support, or want more information:
📧 Email: contact@duckdynastyhvac.com
📞 Phone: 385-588-1882
Data Security
We take appropriate measures to protect your information, including encryption and secure storage.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a revised effective date.
By using this site, you agree to the terms outlined in this Privacy Policy & Terms & Conditions.